Privacy policy

Robert Bosch d.o.o. (henceforth “Bosch” or “we” or “us”) appreciates your visit to our website , as well as your interest in our company and our products.

1. Bosch respects your privacy

The protection of your privacy during the processing of personal data and the security of all business data are very important to us. We process personal data that was gathered during your use of our website confidentially and in accordance with the law.

Data privacy and information security are part of our corporate policy.

2. Data controller

Bosch is the controller responsible for the processing of your data; exceptions are outlined in this data protection policy.

Our contact details are as follows:

Robert Bosch d.o.o.

Ulica kneza Branimira 22

10000 Zagreb


Board of management

Mirsada Kudrić, director

Bosch contact information

+385 (0)1 2958-045

Contact email

Registration court

Commercial Court in Zagreb, MBS: 080090992

VAT identification number


3. Collection, processing, and use of personal data

3.1 Categories of personal data processed

The following categories of personal data are processed:

  • Communications data meaning data from your e-mail contact form (e.g. name, gender,e-mail, company data,IP address)

3.2. Processing purposes and legal bases

Your personal data is processed for the following purposes:

3.2.1. Provision of our online services including forms used to contact us regarding the products and services we offer

  • Legal basis: legitimate interest on our part, as you have contacted us,

3.2.2. To investigate faults/errors and for security reasons

  • Legal bases: fulfillment of our legal obligations with regard to data security and legitimate interest in resolving faults/errors and in the security of our services.

3.2.3. Safeguarding and defense of our rights

  • • Legal basis: legitimate interest on our part in asserting and defending our rights.

3.3 Children

Our online services are not aimed at children under 16 years of age.

3.4. Data transfer

3.4.1. Data transfer to other controllers

As a matter of principle, your personal data is forwarded to other controllers only when this is required for the fulfillment of a contract and, in cases where we or the third party have a legitimate interest in the data transfer.Third parties may also be other companies of the Bosch group.

3.7.2. Service providers (general)

We contract external service providers to perform tasks such as sales and marketing services, contract management, payment handling, programming, data hosting, and hotline services. We have chosen these service providers carefully and review them regularly, especially regarding their careful handling and protection of data they have stored. All service providers are obliged to maintain confidentiality and to abide by legal provisions. Service providers may also be other Bosch Group companies..

3.8. Prenos na prejemnike zunaj EGP

We can also transfer personal data to recipients located outside the EEA in so-called third countries. In such cases, we ensure prior to the transfer either that the data recipient provides an appropriate level of data protection (e.g. via a decision of adequacy by the European Commission for the respective country or via an agreement based on standard contractual clauses between the EU and the recipient), or that you have consented to the transfer.

You are entitled to receive an overview of third country recipients and a copy of the specific provisions securing an appropriate level of data protection to which you have agreed. For this purpose, please get in touch with us as outlined in the „14. Contact“.

3.9. Duration of storage; retention periods

As a general rule, we store your data for as long as necessary for the performance of our web services or for as long as we have a legitimate interest in storing the data (for example, we might still have a legitimate interest in postal-mail marketing upon fulfillment of a contract). In all other cases, we delete your personal data with the exception of data we must store to fulfill legal obligations (for example, where we are obliged by tax and commercial law to retain documents such as contracts and invoices for a certain period of time).

4. Cookie usage and log files

4.1 General

Cookies are small text files that are saved on your computer when you use one of our online services. Should you access this online service again, your browser sends the cookies’ content back to us, thus allowing us to re-identify your terminal device. Reading the cookies we have set allows us to optimize our online services for you and make it easier for you to use them.

4.2. Information on the cookies used for this website can be found under »Cookies«.

4.3 Log files

Every time you use the internet, your browser transmits certain information, which we store in so-called log files.

We save log files for a short time solely for error tracking and for security reasons (e.g. to investigate hacking attempts) before deleting them. Log files which need to be kept for evidence purposes are not deleted until the relevant incident has been completely resolved and may, on a case-by-case basis, be passed on to investigating authorities.

Log files are also used for analysis purposes (without or without complete IP address); see the section „5. Web analysis“.

In log files, the following information in particular is being saved:

  • IP address (internet protocol address) of the terminal device which is being used to access the online services;
  • Internet address of the website from which the online services have been accessed (so-called URL of origin or referrer URL);
  • Name of the service provider which is used to access the online services;
  • Name of the files or information accessed;
  • Date and time as well as duration of retrieval;
  • Amount of data transferred;
  • Operating system and information on the internet browser used including add-ons installed (e.g., Flash Player);

http status code (e.g., “request successful” or “requested file not found”).

5. Web analysis

We need statistical information about the use of our online services in order to make them more user-friendly, to measure their reach, and to perform market research.

For this purpose, we use the web analysis tools described in this section.

The usage profiles created by these tools on the basis of analysis or statistics cookies or by evaluating log files do not contain personal data. The tools either do not collect user IP addresses or truncate them immediately after collection.

The providers of these tools process data only as contracted data processors in accordance with our instructions and not for their own purposes.

The following sections contain information about each tool provider and instructions for objecting to the collection and processing of data via the tool.

Please note that with regard to tools which use opt-out cookies, the opt-out function is linked to a single device or browser and is thus only valid for that specific terminal device or browser. Should you use multiple terminal devices or browsers, you must opt out on every device and with every browser used.

In addition, you can prevent usage profiles from being created by deactivating cookies altogether; for this please refer to »Cookies«.

5.1 WebTrends

WebTrends is provided by WebTrends Inc., 851 SW 6th Ave., Suite 1600, Portland, OR, 97206, USA.

Access data collected on our website is anonymized to prevent it from being linked to a specific user. Specifically, this is accomplished by anonymizing the IP address.

You may object to the collection or processing of your data by opting-out via the following link:

6. Social plugins

We use so-called social plugins from various social networks in our online services; these are individually described in this section.

During your use of the plugins, your internet browser establishes a direct connection to the respective social network’s servers. In this way, the social network provider receives the information that your internet browser has accessed that particular online service of ours, even if you do not have a user account with this provider or are currently not logged into this account. Log files (including the IP address) are directly transmitted from your internet browser to a server belonging to the provider and possibly stored there. The provider or its server may be located outside the EU or EEA (e.g. in the United States).

The plugins are standalone extensions by social network providers. For this reason, we are unable to influence the scope of data collected and stored by them.

Information on the purpose and scope of data collection, the further processing and use of data by the social network, as well as your respective rights and the options you have for protecting your privacy can be found by consulting the respective social network's data protection policy.

In case you do not want social network providers to receive and, if applicable, store or use your data, you should not use their respective plugins.

By using the so-called two-click solution, we protect you from having your visit to our web pages logged and processed by social network providers by default. When accessing one of our webpages that contain such plugins, these are initially deactivated. Only when you click the button provided will the plugins activate.

The consent you have given by clicking is stored in our “privacy-social” cookie. More information about our cookies can be found here.

6.1. Facebook plugins

Facebook is operated on by Facebook Inc., 1601 S. California Ave, Palo Alto, CA, 94304, USA, and on by Facebook Ireland Limited, Hanover Reach, 5–7 Hanover Quay, Dublin 2, Ireland (“Facebook”). You can find an overview of Facebook’s plugins and what they look like here:;find information on data protection at Facebook here:

6.2. Twitter plugins

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA, 94103, USA (“Twitter”). Find an overview of Twitter’s plugins and what they look like here:;find information on data protection at Twitter here:

6.3. Plugins von Pinterest

Pinterest is operated by Pinterest Inc, 808 Brennan St, San Francisco, CA 94103, USA („Pinterest“). Find an overview of Pinterest’s plugins and what they look like here: information on data protection at Pinterest here:

6.4. Plugins von LinkedIn

LinkedIn is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA („LinkedIn“). You can find an overview of LinkedIn’s plugins and what they look like here:;; find information on data protection at LinkedIn here:

7. YouTube

This online service uses the YouTube video platform, which is operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA, 94066, USA (“YouTube”). YouTube is a platform which allows the playback of audio and video files.

When you access one of our online services that contains an embedded YouTube player, this establishes a connection to YouTube so the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data processor. We are not responsible for the processing of such data by YouTube.

Additional information on the scope and purpose of data collected, on further processing and use of data by YouTube, on your rights, and on the privacy options available to you, can be found in YouTube’s data protection policy.

9. External links

Our online services may contain links to third-party websites that are operated by providers not connected to us. When you click these links, we have no influence on the collection, processing, and use of the personal data possibly transmitted to the third party (such as the IP address or the URL of the site on which the link is located), as the actions of third parties are by nature beyond our control. We do not assume any responsibility for the processing of such personal data by third parties.

10. Security

Our employees and the companies providing services on our behalf are obliged to uphold confidentiality and to comply with all applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect any data of yours that we process from the risk of unintentional or unlawful destruction, manipulation, loss, change, or unauthorized disclosure or access. Our security measures are constantly being improved in line with technological developments. Some of the security measures we take are the following: pseudonymization, anonymization, access control mechanisms, back-ups and similar measures.

11. User rights

To assert your rights, please follow the instructions provided in the section „14. Contact“. In doing so, please provide us with information we can use to personally identify you.

Right to information and access::

  • You have the right to obtain information from us about whether or not your personal data is being processed, and, where this is the case, to access your personal data.

Right to correction and deletion:

  • You have the right to demand that we correct inaccurate personal data relating to you and – provided that legal requirements have been met – amend or delete it.
  • This does not apply to data required for billing or accounting purposes or which is subject to a legal retention period. Where access to such data is not required, however, its processing is restricted (see the following).

Restriction of processing:

  • You have the right to demand – provided that legal requirements have been met – that the processing of your data be restricted.

Objection to data processing:

  • You have the right to object to your data being processed by us at any time. We will no longer process your personal data unless, in accordance with legal requirements, we can demonstrate compelling and legitimate grounds for their further processing which supersede your rights.

Objection to data processing based on the legal basis of “justified interest”:

  • In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on a justified interest. We will then terminate the processing of your data, unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.

Withdrawal of consent:

  • In case you consented to the processing of your data, you have the right to revoke this consent with immediate effect. The legality of data processing prior to your revocation remains unchanged.

12. Right of complaint with supervisory authority

You have the right to lodge a complaint with a data protection authority. You can either contact the data protection authority responsible for your place of residence or to the authority responsible for us. This is::

Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka)

Street address:
Martićeva ulica 14
10000 Zagreb

Tel.: +385 (0)1 4609-000
Fax.: +385 (0)1 4609-099

13. Changes to the data protection notice

We reserve the right to amend our security and data protection measures where required to take account of technological developments. In such cases, we will amend our data protection policy accordingly. Please always consult the current version of our data protection policy , as this is subject to change.

14. Contact

If you want to contact us, please find us at the address provided in the section „2. Data controller“ above.

To assert your rights and for suggestions and complaints regarding the processing of your personal data as well as for the withdrawal of your consent, we recommend that you contact our chief data protection officer:

G. Matthias Goebel
Chief data protection officer
Information Security and Privacy Bosch Group (C/ISP)
Robert Bosch GmbH
Kronenstraße 22
70173 Stuttgart


As per: 24. 5. 2018

Bosch Smart Solutions
Thanks to all participants of Bosch Smart Solutions Conference!
Watch video
Simply Connected

The interesting concept of the conference will offer smart solutions for the improvement of quality of life in cities, suggest creative solutions in tourism, but also show that modern industry can be connected and automated in a simple way.

Conference topics 2016

Technology for better Quality of Life

Smart solutions are based on the Internet of Things (IoT). The goal is to increase the comfort of people, who use smart solutions by means of applications on smart interfaces. Devices are linked and integrated in a common intelligent IT platform for data storage and analysis, decision making and the distribution of newly created data to target devices. Processing of a large amount of data enables an increase in the system efficiency on the level of manufacturing companies and suppliers, cities or complex activities such as tourism.

Smart City

Bosch is working on increasing the intelligence of an entire city. Nowadays, almost 4 billion people live in cities worldwide. By 2050, this number will have increased to almost 6.5 billion. Smart connected cities have the potential to provide better quality of life to all citizens. The city of Monaco has been using Bosch technologies for digital connectivity for years by making use of the technological potential of the Internet of Things and services, while initially focusing on mobility. City infrastructure and public services – such as bus networks, parking management, paper and waste collection, and information on roadworks – are connected virtually, providing local residents with real-time information.

Industry 4.0

In the world of connected industry, also known as Industry 4.0, Bosch benefits first and foremost from the practical experience it gains by applying it in around 250 of its own facilities. The company translates this in-house experience into services for third parties. One of these is the Production Performance Manager, which visualizes production data in real time and autonomously initiates maintenance processes. Bosch expects that by 2020 connected industry will deliver a total of 1 billion euros in cost savings and generate an additional 1 billion euros in sales.


Tourism is a unique system of supply, production and consumption. As one of the most complex activities, it has the opportunity to be among the first to profit from smart solutions as well as to utilize them in an extremely wide range of areas. Smart solutions enable constant expansion, improvement and an increasingly precise individualisation of services as well as a targeted dataflow. Furthermore, they allow for an increasingly efficient use of resources and processes. In a broader business environment, they make it possible to increase the coherence of supporting activities. The question of competitiveness has been raised to a higher level. Bosch has implemented convincing answers worldwide.

The connected car is becoming a personal assistant

Automated and connected driving is changing the vehicle as well. Alongside the home and the office, the car will be people’s third living environment. With a show car presented at the event, Bosch will demonstrate a new kind of interaction between humans and technology. The dashboard and central console have been transformed into an electronic display. The information shown on this giant display changes depending on the vehicle’s current surroundings.



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